Last updated: March 1, 2026
Mandel AI, Inc. ("Mandel AI," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our AI-powered supply chain coordination platform, website, and related services (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
We take our obligations under applicable data protection laws seriously, including the General Data Protection Regulation (GDPR) for users in the European Economic Area, the California Consumer Privacy Act (CCPA) for California residents, and other applicable privacy regulations. We encourage you to read this policy carefully and contact us with any questions.
When you create an account or register for our Services, we collect information you provide directly to us, including: your full name, business email address, company name, job title, phone number, billing address, and payment information. This information is necessary to create and manage your account, provide the Services, and communicate with you about your subscription.
We automatically collect information about how you interact with our platform, including: pages and features you access, actions you take within the platform, search queries, time and duration of sessions, error logs, performance data, and workflow configurations. This data helps us improve our Services, identify technical issues, and understand how customers use our supply chain coordination tools.
To provide our core Services, you may upload or connect data about your supply chain operations, including: supplier information, inventory data, logistics and shipment records, purchase orders, demand forecasts, carrier performance data, and warehouse operations data. This business data is processed on your behalf as a data processor, and you retain ownership and control of this information.
We collect technical information about the devices and systems you use to access our Services, including: IP address, browser type and version, operating system, device identifiers, time zone settings, location data (if permitted), referral URLs, and network information. This information helps us ensure compatibility, security, and optimal performance of our platform.
When you contact us for support, send feedback, or communicate with our team, we collect and store the content of those communications, including email messages, support tickets, chat logs, and survey responses.
If you connect third-party services to our platform (such as ERP systems, CRMs, carrier APIs, or data feeds), we may receive data from those integrations as part of providing the Services. The data we receive is governed by the permissions you grant and the third-party's privacy practices.
We use the information we collect for the following purposes:
For users in the European Economic Area, we process your personal data based on the following legal grounds:
We share information with trusted third-party service providers who assist us in operating our business, including: cloud infrastructure providers (AWS), payment processors, email and communication services, analytics providers, security and fraud detection services, and customer support platforms. These providers are contractually obligated to protect your information and may only use it to provide services to us.
If Mandel AI is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information is transferred and subject to a different Privacy Policy.
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Mandel AI, our users, or others.
We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in case studies or partner integrations.
We retain your personal information for as long as necessary to provide the Services and fulfill the purposes described in this policy. Account data is retained for the duration of your subscription plus an additional period of up to 3 years to comply with legal obligations and resolve disputes. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law.
Supply chain and business data you upload is retained according to your subscription terms and any data processing agreements in place. You may request deletion of your data at any time by contacting our privacy team.
We implement industry-standard technical and organizational security measures to protect your information, including: TLS encryption for data in transit, AES-256 encryption for data at rest, multi-factor authentication, role-based access controls, regular security audits and penetration testing, SOC 2 Type II compliance, and 24/7 security monitoring. While we strive to protect your information, no security system is impenetrable. We encourage you to use strong passwords and notify us immediately of any suspected unauthorized access to your account.
Mandel AI operates primarily in the United States. If you are located outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws than your country. For transfers from the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate protection. By using our Services, you consent to the transfer of your information as described in this policy.
If you are in the European Economic Area, you have the following rights regarding your personal data:
If you are a California resident, you have additional rights under the CCPA, including: the right to know what personal information we collect and how it is used, the right to delete your personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
You may opt out of receiving marketing communications from us by clicking the unsubscribe link in any marketing email, updating your account preferences, or contacting us directly. We will still send you essential service communications related to your account and the Services.
We use cookies and similar tracking technologies to collect information about your browsing activity and preferences. For detailed information about our use of cookies, please review our Cookie Policy. You can control cookies through your browser settings and our cookie preference center.
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will promptly delete that information. If you believe we may have inadvertently collected information from a child, please contact us immediately.
Our platform may contain links to third-party websites, services, or integrations. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use in connection with our platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by sending an email notification. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our privacy team:
Mandel AI, Inc.
Attn: Privacy Team
1 World Trade Center, Suite 8500
New York, NY 10007
Email: [email protected]
Phone: +1 (646) 555-2800
For EEA residents, you also have the right to lodge a complaint with your local supervisory authority if you believe your rights have been violated.